FAQs

General

How do I choose the right Movino equipment for my height, weight, and skill level?

Start by considering how you plan to use the equipment, then compare your measurements and weight with the specifications of your chosen model. For children, treat age as a guide — their current height, foot length, and abilities matter most.

  • City scooters: measure the distance from the ground to the rider’s chest, at breastbone level, and compare it with the handlebar adjustment range. Check the maximum rider weight too. Choose a city scooter for recreational riding and everyday journeys.
  • Stunt scooters: choose a model suited to your skill level and preferred riding environment — skatepark or street. Since the handlebars are not height-adjustable, compare the scooter’s total height with the rider’s height. As a starting point, the handlebars should sit between the hips and belly button, although riding style and personal preference also matter. Consider the scooter’s weight, deck dimensions, and maximum rider weight.
  • Inline skates: measure your foot length while standing and compare it with the insole measurements listed for the specific model and size. Once fastened, the skates should hold your feet securely without them sliding inside. For adjustable models, set the boot length to fit your current foot size.
  • Helmets and protective pads: choose a helmet based on your head circumference, measured just above the eyebrows, then adjust the fit using the available adjustment system. For protective pads, follow the size chart for the selected product.
  • SUP boards: consider the rider’s weight, the total load you plan to carry, and your paddling style. Check the load capacity of the specific model. Stable Allround boards are a good starting point for beginners and recreational paddling, while Touring models are suited to longer trips.

If you are unsure which model to choose, contact us with your height, weight, skill level, and intended use. For inline skates, please include your foot length too.

Do Movino products require assembly, and how should I prepare them for first use?

The preparation required depends on the product type and model. Before first use, read the product manual, complete the assembly and adjustment steps described, and check that all components are securely fastened.

Scooters: unfold folding models and check that the folding mechanism is locked. If the handlebars are height-adjustable, set them to the correct height and secure the fastening. Assemble any remaining components according to the instructions for your model. Before riding, check the handlebars, wheels, brake, and bolted connections. If you need help, contact Movino’s service team.

Inline skates: on adjustable models, set the boot length and make sure the adjustment mechanism is locked. Adjust the laces, straps, and buckles so your feet are held securely. Check the wheel fastenings and the condition of the brake, if fitted.

SUP boards: inflate the board to the pressure specified for your model in the manual or beside the valve. Fit the fin and prepare the paddle according to the instructions. Before entering the water, check the valve for leaks, inspect the board, and make sure all accessories are securely attached.

Wear a properly fitted helmet and protective pads when riding a scooter or inline skates. When paddleboarding, wear a suitable buoyancy aid or life jacket. Always use your equipment as intended and follow the limits specified in the manual.

Can I change or cancel my order?

Yes, as long as the order has not yet been processed. Contact Customer Service as soon as possible with your order number and the details of the requested change.
Once processing or dispatch has started, changing or cancelling the order may no longer be possible. In that case, you can use our return procedure after receiving the delivery.

 Delivery & Payments 

What the delivery options, times, and costs?

Orders placed on a business day before 12:00 PM are dispatched on the same day. Orders placed after 12:00 PM are shipped on the next business day.

  • Spain: 1-2 working days, 5€ fee, free delivery from 50€
  • Germany: 1-2 working days, 5€ fee, free delivery from 50€
  • Netherlands: 1-2 working days, 5€ fee, free delivery from 50€
  • Poland: 1-2 working days, 11.99 PLN fee, free delivery from 199 PLN
  • Italy: 3-5 working days, 5€ fee, free delivery from 50€
  • Hungarian: 3-5 working days, 2000 HUF fee, free delivery from 19 990 HUF
  • Slovakia: 2-3 working days, 5€ fee, free delivery from 50€
  • Romania: 3-5 working days, 25 lei free delivery from 250 lei
  • Portugal: 3-5 working days, 5€ fee, free delivery from 50€
  • France: 3-5 working days, 5€ fee, free delivery from 50€
  • Czech Republic: 1-2 working days, 125 Kč fee, free delivery from 1250 Kč
  • Belgium: 2-3 working days, 5€ fee, free delivery from 50€
  • Austria: 3-5 working days, 5€ fee, free delivery from 50€
What payment options are avilable?

Payment methods may vary depending on the market. We universally offer card payments, Apple Pay, Google Pay, and PayPal. Additionally, local payment methods are available for specific countries:

  • Poland: Przelewy24, BLIK, PayPo
  • Netherlands: iDEAL / Wero

 Complaints

What should I do if my parcel is incomplete, damaged, or contains the wrong product?

Orders may be shipped from more than one warehouse. If you receive only part of your order, check your dispatch confirmation email — it may contain two separate tracking links. If an item is incorrect or a second parcel was not scheduled, please contact us.
If the packaging is damaged, take photos of the box before opening it and during unpacking. For courier deliveries, ask the driver to draft a damage report. Next, contact Customer Service directly and provide your order number, a description of the issue, and the photos.

What should I do if the product is defective or not working properly?

First, contact our service department. Provide your order number, product name or model, a detailed description of the issue, and — if possible — attach photos or a short video. Some issues stem from adjustment or assembly and can often be resolved without sending the whole product back. Service will also help confirm the availability of replacement parts.
If filing a claim is necessary, complete the warranty form and attach your order number or other proof of purchase. Specify the issue and your desired resolution, such as product repair or replacement.
Once cleared with service, send the product to:

Action Gear Brands Sp. z o.o.
Niciarniana 2/6
92-208 Łódź, Poland

We will respond to claims within 14 days of receipt. We do not accept claims delivered in person, sent cash-on-delivery (COD), or addressed directly to a Parcel Locker.
Please note that natural wear and tear of consumable parts, such as wheels or bearings, does not in itself constitute a product defect.

Warranty Terms and Conditions – Stunt Scooters

The warranty does not apply to scooters used contrary to their intended purpose, used for excessively aggressive riding, or subjected to extreme external forces. Scooters are designed and manufactured in accordance with applicable safety standards. Please note that subjecting sports equipment to extreme external forces can lead to premature wear or component failure.

The warranty does not cover: damage caused by incorrect or unreasonable use, improper repairs, improper storage, the installation of non-original spare parts, or mechanical damage and malfunctions resulting from such damage.

Parts subject to natural wear and tear (such as bearings, headsets, grips, and griptape) are not covered by the warranty.

Any modifications compromise product safety and will void the warranty.

Damage resulting from manufacturing defects will be rectified to restore the product to working order. Warranty claims are accepted only if all original components are returned with the product.

Warranty Periods

  • DECK (6 months from date of purchase)Covered: cracks and fractures resulting from manufacturing defects.Not covered: damage caused by external forces, improper or excessive use, grinding on rough surfaces, cosmetic components (paint, anodized finishes, decals, etc.), axles, and spacers.
  • STEEL HANDLEBARS (3 months from date of purchase)Covered: bends and fractures occurring during the warranty period.Not covered: damage caused by external forces, misuse (e.g., throwing the scooter), and cosmetic components (paint, anodized finishes, decals, etc.).
  • ALUMINIUM HANDLEBARS (1 month from date of purchase)Covered: bends and fractures occurring during the warranty period.Not covered: damage caused by external forces, misuse (e.g., throwing the scooter), and cosmetic components (paint, anodized finishes, decals, etc.).Note: Aluminium bars are intended for advanced riders seeking the lowest possible weight. Scooters equipped with aluminium bars must be ridden smoothly and with high technical precision.
  • FORK (3 months from date of purchase)Covered: bends and fractures occurring during the warranty period.Not covered: damage caused by external forces, axle damage, and cosmetic components (paint, anodized finishes, decals, etc.).
  • CLAMP (3 months from date of purchase)Covered: cracking of the clamp during the warranty period.Not covered: bolts and cosmetic components (paint, anodized finishes, decals, etc.).
  • WHEELSWheels are subject to natural wear and tear. Please bear in mind that stunt scooter wheels are exposed to heavy impact forces, giving them a limited lifespan.Covered (3 months from date of purchase): only cases where the polyurethane (PU) has completely separated (de-hubbed) from the core while the wheel remains relatively new—showing less than 30% tread wear.Not covered: partial PU de-hubbing or cracking; flat spots caused by excessive braking; damage resulting from improper landings on the wheel edge or riding on unsuitable surfaces; bearings, washers, and spacers.
  • BRAKE (1 month from date of purchase)Covered: brake breakage or cracking.Not covered: damage caused by excessive wear and tear.

Action Gear Brands Sp. z o.o., Niciarniana 2/6, 92-208 Łódź, Poland, provides this product warranty in compliance with applicable laws and standards. The warranty is valid within the territory of Poland. Please keep your proof of purchase (order confirmation email, till receipt, or VAT invoice) in a safe place. Warranty claims will be processed only upon presentation of valid proof of purchase. Claimants will be notified of the acceptance or grounds for rejection of their claim within 14 working days.

 Returns

How do I make a return?

Pack the items you wish to return and include proof of purchase in the box. Secure the items properly for transport, then use the return link here: https://movino.com/pages/cancellation-form.

After entering your order number and email address, you will receive your return label along with instructions on how to send your parcel.

We cover the cost of returning the products. Please keep your proof of postage until the return process is completed.

How long do I have to return a product?

You have 30 days from the date of receiving your order to withdraw from the contract without giving any reason. If your order was delivered in multiple shipments, the period is counted from the receipt of the last part.
The product should be complete and securely packed. You may test it to the extent necessary to establish its nature and functionality, just as you would in a physical store. Using the product beyond this extent may reduce the refund amount.

When will I receive my refund?

Refunds are issued using the same payment method used for the original transaction, unless agreed otherwise with you. We will process the refund promptly, no later than 14 days from receiving your notice of cancellation.
We may withhold the refund until we receive the product back or until you provide proof of return shipping.

Service

Repair Services for Scooters, Roller Skates, and Skateboards

Scooter, inline skate, and skateboard service:

  • Custom scooter assembly from supplied parts
  • Full inspection and safety check for scooters, skateboards, and inline skates
  • Replacement of wheels, headsets, griptape, brakes, handlebars, and clamps
  • Pre-season equipment tune-up
  • Custom handlebar cutting (SCS compression system)

If you need additional assistance, reach out by email or phone.

Service contact:

Email: [email protected]

Tel: +48 42 208 29 41

Mobile: +48 668 912 885